In this very quick episode I wanted to talk about the solution focused attitude within your service. Not the wonderful talk strategies we employ but the fabric of the service itself. The feel of the whole, the physical signals that are endemic within the service. Things so easy to forget when we are caught up in fighting fires and tight budgets. I've always said that people are mentally similar to groups, countries, companies and football teams. All these things have a kind of mental health of their own. So how's your service feeling today?
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